Jun 172006

Today a woman came in with a pair of white shoes she bought yesterday for her daughter. Sometimes to give people an incentive to buy a pack of socks, (we’re required to sell a certain amount of socks a week) we will offer to spray the shoes they’re buying. This was the case of this particular customer.

Some pink dye off of the baggie that contained the extra laces had been transferred onto the shoes while they were still wet (this has never happened before in my time with the company.) and she needed a new pair. Of course, we didn’t have the size she needed in stock, and she needed them too soon to tolerate the wait period involved in a special order. After a phone call to her daughter, it was determined that a half size bigger would be an acceptable substitute.

After I was done processing the transaction in the register, I bagged up her stuff, gave her an updated receipt, and told her to have a good day. She just stood there staring at me.

I said, “You’re all set,” indicating to her it was time for her to leave.

“I’m waiting for you to say you’re sorry,” she stated plainly.

“For what,” I asked her. In my mind I was thinking, “For world hunger? For the war in Iraq? For reality television?”

“For my inconvience,” she said. “I didn’t even want him to spray the shoes.”

“Did you bother telling him that?”

“Don’t you get smart with me.” Then the customer turned on her heels and walked out.

Can someone remind me why I work retail again?

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